Privacy Policy

This Privacy Policy explains how Tiger Gaming, operated via taigergaming.com and related pages (including Tiger Gaming), collects, uses, stores and protects personal data of players and website visitors. It applies to anyone who visits taigergaming.com, creates or uses an account, participates in games or promotions, or otherwise interacts with our services from the UK or other supported locations. By using our services, you acknowledge that your personal data will be processed in accordance with this Privacy Policy. If you do not agree, you should not use our websites or services. This Privacy Policy is effective from 1 January 2026 and replaces all previous versions, including any version dated 6 November 2025.

Who We Are

The online casino and betting services offered under the Tiger Gaming brand on taigergaming.com (including the Tiger Gaming profile) are operated by Thot Management N.V., a company incorporated under the laws of Curaçao.

Thot Management N.V. is the data controller for most processing described in this Privacy Policy. Key corporate details are as follows:

Legal entity: Thot Management N.V., a Curaçao N.V. company (public limited liability company).
Registered office: Curaçao (full registered address available on request and will be published on taigergaming.com when updated).
Gaming licence: Sub-licence #5536/JAZ issued under the Master Licence held by Curaçao Interactive Licensing N.V. (C.I.L).
Company registration / tax details: Not specified in this version of the policy; we will provide these details upon request via the contact channels below.

For data protection matters, including questions, requests or complaints, you can contact our Data Protection Officer (DPO) / data protection team at:

Email: [email protected] (primary point of contact for privacy and support, available 24/7)
Website: https://taigergaming.com
Online channels: in-account messaging and 24/7 live chat (where available within your account interface)

Tiger Gaming currently does not provide dedicated phone support for UK numbers. All privacy-related communication should be sent via email or online support tools.

What Personal Data We Collect

When you use Tiger Gaming services on taigergaming.com or access the Tiger Gaming pages, we collect and process different categories of personal data. The exact data collected depends on how you interact with us, your device settings and your consent choices.

Identity and contact data

Account data: full name, username, date of birth, country of residence, preferred language.
Contact details: email address (required), alternative contact emails (if provided), postal address (if requested for verification or payments), and instant messaging handles where used for support.
Verification data: copies or details of identity documents (e.g. passport, ID card, driving licence), proof of address (e.g. utility bill, bank statement), and any additional KYC/AML documents you upload.

Technical and usage data

Technical identifiers: IP address, device identifiers, browser type and version, operating system, language settings and access times.
Log data: login and logout times, failed login attempts, password reset requests, session duration, error logs and security events.
Device and network data: approximate location derived from IP (country/region), connection type, and similar network diagnostics.

Payment and financial data

Transaction data: deposit and withdrawal history, payment methods used, currency, amounts, timestamps and transaction identifiers.
Payment instrument data: limited card or account details (such as masked card numbers) and wallet addresses for supported crypto payments, as processed via our payment partners.
Anti-fraud and AML data: information arising from checks against sanctions lists, politically exposed person (PEP) databases, adverse media searches and internal risk scoring.

Behavioural and gaming data

Gameplay data: betting and gaming history, stakes, wins and losses, game preferences, session length and frequency of play.
Interaction data: clicks, page views, navigation paths, time spent on pages, responses to offers and participation in tournaments or promotions.
Responsible gambling data: self-exclusion choices, deposit and loss limits, cooling-off periods, and communications relating to safer gambling.

Communication and support data

Support interactions: content of emails, live chat transcripts and in-account messages with our support team at [email protected].
Complaint and dispute records: documents, notes and outcomes relating to formal complaints or dispute resolution.

Cookies and similar technologies

Cookies: small files placed on your device to remember preferences, maintain sessions, perform analytics and personalise content.
Similar technologies: pixels, tags, SDKs and local storage used for functional, analytic and advertising purposes, including those provided by trusted third parties.

Where required by law, we will clearly indicate when certain data is mandatory for contract performance (for example, identity and payment data) and when providing data is optional.

Legal Basis for Processing

Our processing of personal data for users of taigergaming.com, including Tiger Gaming, occurs under the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018 and, where applicable, the EU GDPR and relevant non-UK laws (including Mexican data protection law). We only process personal data where a valid legal basis applies.

Performance of a contract: We process data to register and manage your account, verify your identity, enable deposits and withdrawals, settle bets, provide games, calculate bonuses, manage tournaments, and deliver customer support. Without this data, we cannot provide the core Tiger Gaming services.
Compliance with legal obligations: We must process certain data to comply with anti-money laundering (AML), counter-terrorist financing (CTF), fraud prevention and responsible gambling obligations, as well as tax and accounting rules. This may include identity verification, transaction monitoring and reporting to competent authorities.
Legitimate interests: We process data to secure our systems, prevent abuse, detect and investigate fraud or bonus misuse, improve and optimise the platform, perform internal analytics, personalise content within reasonable expectations, and protect our legal rights. When relying on legitimate interests, we balance our interests against your privacy rights and implement safeguards.
Consent: Where required (for example, for certain marketing communications, non-essential cookies or specific optional features), we rely on your explicit consent. You can withdraw consent at any time via your account settings, email or the unsubscribe link in marketing messages, without affecting the lawfulness of processing based on consent before withdrawal.
Protection of vital interests and legal claims: In rare cases, we may process data to protect the vital interests of you or another person, or to establish, exercise or defend legal claims in court, regulatory or alternative dispute resolution proceedings.

For electronic marketing to UK users, we also observe the Privacy and Electronic Communications Regulations (PECR), which require consent or a comparable legal basis for certain direct marketing activities.

Purpose of Processing

We use the personal data described in this Privacy Policy only for specified, explicit and legitimate purposes and do not process it in ways incompatible with those purposes.

Providing and operating the casino and betting services: creating and maintaining your Tiger Gaming account on taigergaming.com, verifying your eligibility, processing deposits and withdrawals, crediting winnings, managing bonus balances, providing access to games and tournaments, and enabling participation in promotions related to Tiger Gaming.
Account administration and customer support: communicating with you about your account, responding to queries sent to [email protected] or through live chat, resolving technical issues, handling complaints and managing changes to your preferences or limits.
Compliance, risk and responsible gambling: fulfilling KYC/AML obligations, monitoring transactions and gaming patterns to detect suspicious activity, enforcing self-exclusion and player protection tools, and meeting reporting obligations to regulators or competent authorities.
Improvement, analytics and personalisation: analysing aggregated behaviour and technical data to improve site performance, game offering and user experience; testing new features; and personalising lobby content, recommendations and offers where permitted.
Marketing and promotions: sending promotional communications, newsletters and tailored offers about Tiger Gaming (where lawful and in line with your marketing preferences), running loyalty programmes and informing you about changes, tournaments or new games.
Security and fraud prevention: maintaining the security of our platform, preventing abuse, detecting fraud, collusion or bonus misuse, enforcing our Terms & Conditions, and protecting our rights and the rights of other players.
Legal and business purposes: complying with our legal responsibilities, responding to lawful requests from authorities, maintaining business records, performing audits, and managing corporate transactions such as reorganisations or transfers of business activities.

Disclosure & Sharing

We do not sell your personal data. However, to operate taigergaming.com and provide the Tiger Gaming services (including Tiger Gaming), we share data with carefully selected third parties under strict contractual safeguards and only when a legal basis exists.

Payment service providers and banks: We share identification, transaction and limited payment data with payment processors, card schemes, banking partners and crypto payment gateways to process deposits, withdrawals, chargebacks and anti-fraud checks.
Technical and operational service providers: We use hosting providers, IT security companies, analytics tools, customer support platforms, communications tools and other vendors who process data on our behalf as processors, subject to confidentiality and data protection agreements.
Gaming content and network partners: Certain games, poker networks (including the Chico Poker Network where relevant), and platform partners may process personal and gameplay data to enable network liquidity, tournaments, jackpots and cross-brand functionality.
Verification, risk and compliance providers: We may share identity, device and transaction data with KYC/AML providers, fraud prevention agencies, sanctions and PEP screening tools, and other risk management partners.
Affiliates and marketing partners: With your consent where required, limited data may be shared with marketing networks, affiliates and advertising partners for attribution, campaign performance measurement and personalised advertising.
Corporate group and business transfers: If Tiger Gaming or Thot Management N.V. undergoes a reorganisation, merger, acquisition or asset sale, your data may be transferred to the relevant purchaser or successor entity subject to continued protection.
Authorities and regulators: We may disclose data to law enforcement, courts, regulators, tax authorities and other public bodies when we believe disclosure is required by law, regulation, licence conditions or to protect our rights or the safety of others. This may include authorities in Curaçao, the UK or other jurisdictions where you or we are located.

All third parties who process personal data on our behalf are required to use it only for the purposes specified, to implement appropriate security measures and to act in accordance with applicable data protection laws.

International Transfers

Tiger Gaming is operated by Thot Management N.V. in Curaçao and uses service providers and infrastructure located in multiple countries. As a result, your personal data may be transferred to, and processed in, countries outside the UK and the European Economic Area (EEA), including but not limited to Curaçao, Canada, the United States and other locations where our partners and technical providers are based.

Legal framework: When transferring personal data from the UK or EEA to countries that do not provide an equivalent level of data protection, we implement appropriate safeguards as required by the UK GDPR and, where applicable, the EU GDPR.
Transfer safeguards: Depending on the destination and relationship, we may use:
- the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses,
- EU Standard Contractual Clauses (SCCs) approved by the European Commission, and/or
- other appropriate contractual and organisational safeguards.
Additional protections: Where necessary, we supplement contractual safeguards with technical and organisational measures such as encryption, access controls and data minimisation, as well as transfer impact assessments.
Access from abroad: Our support and operations teams may access your data remotely from different countries strictly on a need-to-know basis and under internal security and confidentiality policies.

You may contact us at [email protected] to obtain more information about the specific transfer safeguards used for your data, subject to redaction of commercially sensitive information.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to meet legal, accounting or reporting requirements, and to resolve disputes. Retention periods may vary depending on the type of data, the nature of our relationship and applicable laws in Curaçao, the UK and other relevant jurisdictions.

As a general guideline:

Account and identification data: kept for the duration of your active account and typically up to five (5) years after account closure, in line with common AML and record-keeping obligations. In some cases we may need to retain this data for longer where required by law or regulators.
Transaction and gaming history: retained for at least five (5) years from the date of the relevant transaction or account closure, to comply with financial regulations, tax and anti-fraud obligations and to handle disputes.
Marketing data: retained while you remain subscribed to marketing communications and for a reasonable period after you unsubscribe (to maintain suppression lists and evidence of consent/withdrawal).
Technical logs and security data: retained for shorter periods, typically between several months and two years, unless a longer retention is needed for security investigations or legal proceedings.
Complaint and dispute files: stored for the period necessary to resolve the issue and for up to five (5) years thereafter, or longer if required under limitation periods for legal claims.

When personal data is no longer required, we will securely delete, anonymise or aggregate it. If deletion is not possible (for example, data stored in backup archives), we will securely store it and isolate it from any further processing until deletion becomes feasible.

Your Rights

Depending on your place of residence and subject to legal conditions and exceptions, you have several rights in relation to your personal data. For UK and EEA residents, these rights arise mainly from the UK GDPR or EU GDPR. For Mexican residents, similar rights arise under the Federal Law on Protection of Personal Data Held by Private Parties and related regulations (including ARCO rights).

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of your data, together with information about how and why it is processed.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data. In many cases you can update certain details directly via your account on taigergaming.com.
Right to erasure ("right to be forgotten" / cancellation): You may request deletion of your personal data, particularly where it is no longer needed for the purposes for which it was collected, you withdraw consent (where consent was the legal basis), or processing is unlawful. We may retain data where necessary for legal obligations, AML requirements, audits or legal claims.
Right to restriction of processing: You can ask us to restrict processing in certain circumstances, for example while we verify contested data or assess an objection. Restricted data will only be processed for limited reasons such as storage or legal claims.
Right to object: You may object to processing based on legitimate interests, including profiling, and we will stop processing unless we demonstrate compelling legitimate grounds. You always have the right to object to direct marketing, and we will stop marketing promptly.
Right to data portability: For data processed by automated means based on consent or contract, you may request to receive it in a structured, commonly used and machine-readable format and, where technically feasible, to have it transmitted to another controller.
Rights relating to consent and marketing: Where we rely on consent, you may withdraw it at any time (for example, by using the unsubscribe link in marketing emails or adjusting your account settings). Withdrawal does not affect prior lawful processing.
ARCO rights for Mexican residents: If you are in Mexico, you may specifically exercise your rights of Access, Rectification, Cancellation and Opposition (ARCO) under Mexican data protection law, in addition to any rights under other applicable regimes.

How to exercise your rights: You can submit a request by emailing [email protected] with sufficient information to identify your account (such as username, registered email and country of residence) and specifying the right(s) you wish to exercise. For security, we may ask for additional information to verify your identity. We aim to respond to all valid requests within one (1) month / 30 days of receipt, and we provide information free of charge unless requests are manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request as permitted by law.

Cookies & Tracking Technologies

We use cookies and similar technologies on taigergaming.com, including the Tiger Gaming pages, to ensure the site functions correctly, to improve performance and to provide a better, more personalised experience. Some cookies are essential for the operation of the website; others are optional and used only with your consent where required.

Types of cookies

Session cookies: temporary cookies that exist only while your browser is open and are deleted when you close it. They allow us to recognise you as you move between pages, keep you logged in and maintain your bet slips or game sessions.
Persistent cookies: remain on your device for a set period or until you delete them. They help us remember your preferences (such as language or odds format), understand usage patterns and tailor content over time.
First-party cookies: set directly by taigergaming.com to support core site functions, security and your account experience.
Third-party cookies: set by trusted partners providing analytics, advertising, payment or social media services, subject to their own privacy notices and our agreements with them.

Purposes of cookies

Strictly necessary / functional: required for the website to operate, to enable secure login, account management, navigation, and access to critical features such as deposits, withdrawals and game play.
Analytics and performance: used to collect aggregated information about how visitors use the site, such as which pages are visited most often and where errors occur, so we can improve performance and usability.
Personalisation and advertising: used to remember your preferences, measure the effectiveness of promotions and, where permitted, display relevant offers or adverts on our site or third-party sites.

Managing cookies

Browser settings: Most web browsers allow you to view, delete or block cookies, and to set preferences for certain sites. Please note that blocking essential cookies may affect the functionality and performance of taigergaming.com.
In-site controls: Where available, you can use cookie banners or account settings on taigergaming.com to manage your preferences for non-essential cookies and tracking technologies.
Opting out of marketing cookies: You can adjust your browser and advertising preferences to limit targeted advertising. Further information may be provided in our dedicated Cookie Policy, where available.

Data Security

We take the security of your personal data very seriously. Tiger Gaming implements technical and organisational measures designed to protect data against unauthorised or unlawful processing and against accidental loss, destruction or damage, taking into account the nature of the data and the associated risks.

Encryption: We use industry-standard encryption technologies, including TLS 1.2 or higher, to protect data in transit between your device and our servers. We also apply encryption or pseudonymisation to certain categories of data at rest, particularly payment-related and authentication data.
Access controls and authentication: Access to personal data is strictly limited to authorised personnel who require it for their job role, under role-based access controls, strong authentication methods and logging of access events. Administrative systems are protected by additional safeguards such as multi-factor authentication where appropriate.
Infrastructure and monitoring: Our systems are hosted in secure environments operated by reputable data centre or cloud providers. We use firewalls, intrusion detection and prevention systems, anti-malware tools and monitoring mechanisms to detect and respond to suspicious activities.
Policies, training and confidentiality: Staff and contractors with access to personal data are bound by confidentiality obligations and receive training on data protection, security and responsible handling of player information.
Testing, audits and risk management: We regularly review our security posture, perform technical testing where appropriate and conduct internal assessments to identify and mitigate risks. We endeavour to align our controls with internationally recognised security standards such as ISO 27001 and SOC 2 where proportionate, although we are not deemed certified under these frameworks unless explicitly stated on taigergaming.com.
Incident response: We maintain procedures for identifying, investigating and responding to personal data breaches. Where a breach is likely to result in a risk to your rights and freedoms, we will notify the appropriate supervisory authority and, where required, affected individuals in accordance with applicable law.

While we take extensive measures to protect your data, no system can be guaranteed to be completely secure. You are encouraged to use strong, unique passwords, enable any additional security features we offer, and notify us promptly at [email protected] if you suspect any unauthorised activity on your account.

Complaints & Contacts

If you have any questions, concerns or complaints about how Tiger Gaming handles your personal data when you use taigergaming.com or the Tiger Gaming pages, you have several options to contact us and to escalate your concerns.

How to contact us

Email (primary channel): [email protected] - for all data protection queries, rights requests and complaints. Please include your username, registered email and country of residence.
Online support: in-account messaging and live chat (where available) for faster assistance. Sensitive personal data issues may be redirected to email for security reasons.
Postal correspondence: Thot Management N.V., Attn: Data Protection Officer, Curaçao (details of the full postal address will be provided on request and published on taigergaming.com when updated).

Complaint procedure:

Submit your concern via email or online support, clearly marking it as a "Data Protection Complaint".
We will acknowledge receipt of your complaint as soon as reasonably practicable.
Our data protection or compliance team will investigate your complaint, may request additional information, and will aim to respond with our findings and proposed resolution within 30 days of receiving a complete complaint.
If your complaint is complex or we receive multiple requests, we may need more time. In that case, we will inform you of the delay, provide reasons and give an updated timeframe.

We will not charge you for making a complaint or exercising your data protection rights, unless the request is manifestly unfounded or excessive as permitted by law.

Escalation to supervisory authorities:

UK residents: If you are located in the United Kingdom, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are not satisfied with our response. For details, see https://www.ico.org.uk.
Mexican residents: If you are located in Mexico, you may lodge a complaint with the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), the Mexican data protection authority. Further information is available at https://www.inai.org.mx.
EEA and other regions: If the EU GDPR applies to you, you may complain to a competent EU supervisory authority in your habitual residence, place of work or the place of the alleged infringement.

This Privacy Policy relates solely to data protection and does not imply that Tiger Gaming is licensed by the UK Gambling Commission or any local regulator in your jurisdiction. Any gambling-related disputes may be subject to separate terms and dispute resolution procedures described in our Terms & Conditions.

Updates

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, regulatory guidance or technological developments. The version posted on taigergaming.com is the current version and supersedes all previous versions relating to Tiger Gaming and Tiger Gaming.

Version and date: The "Last updated" date at the bottom of this Privacy Policy indicates when it was most recently revised. For this version, the date is January 2026.
Notification of changes: For material changes that significantly affect how we process your personal data or your rights, we will provide advance notice of at least 30 days where reasonably practicable. We may notify you via email, in-account messages, website banners, pop-up notices, or a combination of these.
Changelog for material updates: For significant revisions, we may include a summary of key changes (for example, new data uses, new categories of recipients, updated rights processes or changes in applicable laws) either within the policy or via a linked summary page.
Your options: If you do not agree with a material change, you may close your account and stop using our services at any time. Continued use of taigergaming.com after the effective date of an updated Privacy Policy will be deemed acceptance of the updated terms, to the extent permitted by law.

Last updated: January 2026